Delivery
In most cases your order will be delivered by DPD. Larger packages (> 30 Kg) we ship via UPS or by Pallet transport.
Of course we do everything we can to deliver your package on time. Sometimes, however, we may not be able to deliver your package on time. If you want to know the status of your package, please contact customer service.
Yes, products weighing up to 20 kg can be picked up at a service point. Indicate in the ordering process that you want to pick up your package at a service point. After you have paid for your order online, you can often pick it up the next business day. You will receive an email when your order has been delivered to a service point. Your order will be waiting for you up to 7 days after it has been delivered to the service point.
It is possible to pick up your order at our warehouse in Berkel en Rodenrijs. Once you have placed your order online and completed payment, our warehouse will collect your order as soon as possible and prepare it for you to pick it up. Via email you will receive pick-up instructions and the address details of our warehouse. Want to know in advance if your order can be picked up the same day? Please contact our customer service or chat with one of our specialists.
FOX Global Logistics B.V.
Nobelsingel 15, 2652 XA Berkel en Rodenrijs
Yes you can. You can indicate during the ordering process that you want to pick it up at the concept store. Usually your package is ready to be picked up within 1-2 days. Of course you will be informed about the status of your order by email. Want to know in advance when your order can be picked up? Please contact our customer service.
We do not have all of our products in the Concept Store. If you would like to view the product, please contact us at +44 (0)20 3695 5900 or by email at customer-service@solarpowersupply.eu. We can usually have the product available in our Concept Store within 1 - 2 days. This way you can be sure that the product is in stock and ready for you. This service is free and without obligation.
The Track & Trace code of the package works only after the package is scanned at the distribution center. In most cases, this happens after 22:00 in the evening. After this time, you can track your package.
If you haven't received a shipping confirmation yet, contact our customer service to change your address. If you have already received a shipping confirmation, unfortunately, we can’t make any changes.
Despite our efforts to deliver every order neatly, complete, and on time, it may happen that there is an issue with the order. Report this to our customer service as soon as possible after receiving the order. We will ensure that you receive the desired product as soon as possible.
Despite our efforts to deliver every order neatly, complete, and on time, it may happen that there is an issue with the order. Report this to our customer service as soon as possible after receiving the order. We will ensure that you receive the desired product in good condition as soon as possible. Clearly indicate on the return form that you have received the wrong or damaged product.
