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Privacy policy

Last Updated: 17-10-2023

Solar Power Supply (hereinafter "we," "us," "our," or "Solar Power Supply") places great importance on your privacy and the protection of your personal data. This privacy policy explains how we collect, use, share, and protect your personal information. Please read this statement carefully to understand how we handle your data.

1. Collected Data
We collect various types of personal data to provide and improve our products and services. The data we collect may include, but is not limited to:

  • (Business) name and contact information, such as your name, address, phone number, and email address. This data is collected to contact you, process your orders, and provide customer support.
  • Payment information, such as your credit card information, bank details, or other payment information. This data is used to process transactions and handle payments.
  • Information you provide when placing an order or creating an account. This allows us to process your orders and manage your account.
  • Information collected through cookies and similar technologies (refer to our cookie statement for more information). This data is used to improve and customize our website to your needs.

2. Use of Personal Data
We use your personal data for the following purposes:

  • Processing your orders and payments.
  • Providing customer support and communicating with you.
  • Managing and maintaining your account.
  • Improving our products, services, and website.
  • Sending marketing information, newsletters, and offers (if you have given consent).
  • Complying with legal obligations.

3. Data Sharing
We share your personal data with third parties only in the following situations:

  • With service providers and suppliers involved in fulfilling your order, such as courier services (e.g., Fox Global Logistics, DPD, UPS, Mainfreight).
  • With payment processors to process transactions (e.g., Paypal, Multisafepay, Rabobank).
  • With our partners for marketing purposes (if you have given consent).
  • When legally required or to protect our rights and property (e.g., Tax authorities).

4. Data Security
We take the necessary technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. We aim for a high level of security.

5. Your Rights
You have certain rights regarding your personal data, including the right to access, correct, delete, or restrict your data. You can also object to certain processing and withdraw your consent, if applicable. Please contact us for more information using the contact details below.

6. Contact
For questions regarding this privacy policy, requests concerning your personal data, or to exercise your rights, you can contact us via phone (+44 (0)20 3695 5900), email customer-service@solarpowersupply.eu , or the chat function available on our homepage at https://solarpowersupply.eu.

7. Changes to the Privacy Policy
We reserve the right to modify this privacy policy to comply with legal requirements or to adapt our privacy practices. We recommend checking this statement regularly for updates.

8. Reference to Cookie Statement and Terms and Conditions
Please refer to our separate cookie statement and terms and conditions for additional information on our use of cookies and the general rules and conditions regarding the use of our website and services.

For more comprehensive information on data protection and your privacy rights, you can consult the guidelines on the Authority for Personal Data Protection's website via the following link: https://edpb.europa.eu.

By using our website and services, you agree to the terms of this privacy policy.

J. Boon

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